LAOR

Terms of Sale

Last updated: May 2026

These Terms of Sale ("Terms") govern your purchase of products from LAOR through our website at www.laorcare.com (the "Site"). Please read them carefully before placing an order. By placing an order you confirm that you have read, understood, and agree to these Terms.

1. Who we are

The Site is operated by LAOR, 4 Hannah Senesh St, Tel Aviv Center 6761708, Israel, registration no.024913410]) ("LAOR", "we", "us"). You can contact us at any time at laor@laorcare.com.

2. The products

We sell cosmetic skincare products. Product images and descriptions are provided for illustration; minor variations in colour, shade, or packaging may occur. Our products are cosmetics, not medicines, and are not intended to diagnose, treat, or cure any condition. If you have a specific skin concern or known allergy, please review the ingredient list and seek professional advice before use.

3. Prices

All prices are shown in euros (EUR) and, where applicable, include value added tax (VAT) at the applicable rate. Delivery charges are shown separately and added during checkout before you confirm your order. The price that applies to your order is the price displayed at the moment you complete the order. We may change prices at any time, but changes do not affect orders we have already accepted.

4. How a contract is formed

When you place an order you will receive an automatic acknowledgement confirming we have received it. This acknowledgement is not acceptance of your order. A contract between you and LAOR is formed only when we send you a confirmation that your order has been accepted and/or dispatched. If we cannot accept your order (for example, because an item is out of stock, there was an error in the price or description, or we could not authorise payment), we will let you know and will not charge you, or will refund any amount already taken.

5. Payment

You can pay using PayPal or a valid Visa, Mastercard, or American Express card, processed through our payment provider. Card details are entered and processed directly by the payment provider and are not stored by LAOR. Your order will be dispatched only after the payment provider has authorised the transaction.

6. Delivery

We deliver to Israel, the European Union, the United States, and Canada. Estimated delivery times and any carrier details are shown at checkout and in your confirmation. We aim to dispatch within 1-3 business days. Risk in the products passes to you on delivery. If delivery is delayed by events outside our reasonable control, we will contact you and agree a solution.

7. Your right of withdrawal (14 days)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.

  • The withdrawal period ends 14 days after the day on which you (or a third party you name) acquire physical possession of the goods.

  • To withdraw, inform us of your decision by a clear statement sent to laor@laorcare.com before the period expires. You may use the model withdrawal form below, but it is not obligatory.

  • Effects: we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of return, whichever is earlier.

  • Returning the goods: you must send the goods back without undue delay and no later than 14 days after notifying us. You bear the direct cost of returning the goods. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

Exception for sealed cosmetics (hygiene). In line with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if they have been unsealed after delivery. This means opened or used skincare products cannot be returned under the withdrawal right.

Model withdrawal form

To LAOR, laor@laorcare.com: I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [_]. Ordered on / received on: []. Name: [_]. Address: []. Date: [____].

8. Faulty or non-conforming products (legal guarantee)

Your products must be as described and of satisfactory quality. As an EU consumer you benefit from a legal guarantee of conformity of at least two years under Directive (EU) 2019/771. If a product is defective or does not conform to the contract, you are entitled to have it repaired or replaced, or to an appropriate price reduction or refund, in accordance with applicable law. Where products arrived faulty, you will not bear the cost of return. To make a claim, contact laor@laorcare.com with your order details and a description of the issue.

9. Our liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any matter that cannot be limited under applicable consumer law. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for losses arising from your failure to follow product usage instructions. Your mandatory statutory rights as a consumer are not affected by these Terms.

10. Intellectual property

All content on the Site — including text, images, logos, and the LAOR name and branding — is owned by or licensed to LAOR and is protected by intellectual-property laws. You may not reproduce or use it without our prior written permission.

11. Privacy

We process your personal data in accordance with our Privacy Policy, which forms part of your relationship with us.

12. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on the Site when you place it. Material changes will be posted on this page with an updated date.

13. Governing law and disputes

These Terms are governed by the laws of Israel, without prejudice to any mandatory consumer-protection rules of the country in which you are habitually resident, which continue to apply to you. If you are a consumer, you may also bring proceedings in the courts of your country of residence.

If you are not satisfied with how we have handled a complaint, you may be entitled to use an alternative dispute resolution (ADR) scheme or to contact the consumer-protection authority in your country of residence (for example, in Portugal, the relevant national consumer authority). [Confirm current ADR/consumer-authority references with counsel.]

14. Contact

Questions about these Terms? Email us at laor@laorcare.com.